Complaints Policy
Effective Date: 5th September, 2023.
Real Discipline Entertainment (“we,” “us,” or “our”) is committed to providing a positive experience for all users of our website. We understand that concerns or complaints may arise, and we have implemented a complaints policy to address and resolve such matters promptly and fairly. This policy outlines the steps to lodge a complaint and the resolution process.
1. Lodging a Complaint
1.1 Complaint Submission: If you have a complaint regarding any aspect of our website or services, please submit your complaint by sending an email with subject RDN COMPLAINT RES to realdisciplinenetwork@gmail.com. Include the following information in your complaint:
– Your contact information (name, email address, and/or phone number).
– A detailed description of your complaint, including relevant dates, times, and any supporting evidence or documentation.
Your issue will be resolved within 7 business days.
1.2 Anonymous Complaints: We encourage complainants to provide their contact information to facilitate the resolution process. However, we also accept anonymous complaints. Please note that anonymous complaints may limit our ability to investigate or resolve the matter effectively.
2. Complaint Handling Process
2.1 Acknowledgement: We will acknowledge receipt of your complaint within 48 hours. Our acknowledgment will include the contact details of the person responsible for handling your complaint.
2.2 Investigation: We will conduct a thorough and impartial investigation into your complaint. This may involve reviewing relevant records, gathering additional information, and contacting any involved parties.
2.3 Resolution: Once the investigation is complete, we will endeavor to resolve your complaint in a fair and timely manner. The resolution may include one or more of the following:
– Providing an explanation or clarification regarding the matter.
– Taking corrective actions to address any identified issues.
– Offering appropriate compensation or remedies, if deemed necessary and appropriate.
2.4 Communication: We will keep you informed of the progress of your complaint throughout the resolution process. We will provide updates on the expected timeframe for resolution and notify you of any significant developments or outcomes.
3. Confidentiality and Privacy
We treat all complaints with the utmost confidentiality and handle personal information in accordance with our privacy policy. We will only disclose personal information to the extent necessary to investigate and resolve the complaint or as required by law.
4. Appeals
If you are dissatisfied with the outcome or handling of your complaint, you have the right to request a review or appeal. Please contact us by sending an email with subject RDN COMPLAINT REVIEW/APPEAL RES to realdisciplinenetwork@gmail.com to initiate the appeals process. We will reassess your complaint and address any additional concerns raised during the appeals process.
5. Policy Updates
We may periodically review and update this complaints policy to ensure its continued effectiveness and compliance with applicable laws. Any revisions will be posted on our website, and the effective date will be updated accordingly.